Citizen’s Charter for DC Office, Mamit District (2017)
VISION AND MISSION STATEMENT
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| MISSION To provide an efficient and accountable district administration for the people
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MAIN SERVICES/TRANSACTION
| Sl. No. | Services / Transaction | Responsible Person (Designation) | | Mobile (Phone No.) | Process | Document required | Fees | ||
| Category | Mode | Amount | |||||||
| 1 | Issue of Inner Line Pass | DC | dcmamit1998@gmail.com | 9862611635 | 1) Receipt of application in prescribed format 2) Processing of approval by competent authority 3) Communication of approval | 1) Application form as per prescribed format 2) Temporary ILP 3) EPIC of Sponsor and applicant 4) Gaon Panchayat letter of applicant | Rs.200 | ||
| 2 | Issue of Arms Licence | DC | dcmamit1998@gmail.com | 8731992356 | 1)Receipt of application in prescribed format 2) Forwarding of application to Home Department for approval 3) Communication of approval | 1) Application form as per prescribed format 2) Police Verification letter 3) EPIC of applicant etc | Rs.50 (increase to Rs.500 as per new Arms Rules, 2016) | ||
| 3 | Matters relating to Land and Building | DC | dcmamit1998@gmail.com | 9862316318 | 1) Land acquisition 2) Assessment of damage compensation 3) Assessment of occupied land 4) Fixation and re fixation of fair rent | NA | NA | ||
| 4 | Disaster Management and Rehabilitation | DC | dcmamit1998@gmail.com | 9862119866 | 1) Providing immediate relief to victims in the form of financial assistance / disbursement of silpauline 2) Training of NGOs, Students on disaster management | NA | NA | ||
| 5 | Judicial Matter (Issue of Tribal, Residential and Income Certificates) | DC | dcmamit1998@gmail.com | 9862690417 | 1) Receipt of application in prescribed format 2) Processing of approval by competent authority 3) Communication of approval | 1) Birth Certificate of Applicants 2) Letter from concerned VC 3) Epic of Applicant | Rs.30 | ||
| 6 | Matters relating to Bakijai Case | SDO(S) | dcmamit1998@gmail.com | 9436152550 | Serving notice upon debtor for recovery against any arrear or money payable or due to the Govt. or to any scheduled banks. | NA | NA | ||
| 7 | Nazarath Branch (Account Branch) | SDO(S) | dcmamit1998@gmail.com | 9436152550 | 1) Prepares paybills in respect of Officers and Staff of the office. 2) Received bills from public for payment to supplier of stationeries etc. 3) Bill register/A/Roll/Cashbook are maintained and updated everyday | NA | NA | ||
| 8 | Election Branch | EO | dcmamit1998@gmail.com | 9436152550 | 1) Conduct of Elections under the respective Act/Rules/Guidelines issued by ECI as well as SEC. 2) Conduct of revision of Electoral Rolls form time to time. 3) Issue of Epic to all eligible voters | NA | NA | ||
| 9 | NLUP Cell | DC | dcmamit1998@gmail.com | 8974559672 | Co-ordination with various NLUP line departments, finalizing of beneficiary list etc. | NA | NA | ||
| 10 | Bru Cell | DC | dcmamit1998@gmail.com | 9862237347 | 1) Keeping a record of all the names of the Brus to be repatriated and already repatriated. 2) Disbursement of financial assistance and free ration. | NA | NA | ||
| 11 | Biometric Enrolment | DC | dcmamit1998@gmail.com | 9612034469 | To collect the biometric and demographic data of residence, store them in a centralized database and issue of 12 digit unique identity number called Aadhaar to each residence | 1) Proof of identity documents 2) Proof of address documents 3) Proof of residence documents 4) Proof of DOB documents | NA | ||
SERVICE STANDARD
| Sl. No. | Services/Transaction | Success Indicator | Service Standard | Unit | Data Source | |
| 1 | Issue of Inner Line Pass | Percentage of ILP Issued within stipulated time | 2 days | Percentage |
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| 2 | Issue of Arms Licence | Percentage of Arms Licence Issued within stipulated time | 2 days (after approval from Home Department) | Percentage |
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| 3 | Matters relating to Land and building | No. of cases disposed | NA | Nos. |
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| 4 | Disaster Management and Rehabilitation | Updation of DM Plan, Conduct of Mock Drills, Convening of DDMA Meeting and training of Stake Holders. | NA | Nos. |
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| 5 | Judicial Matter: Issue of Tribal, Residential and Income Certificates | Percentage of Tribal, Residential, Income Certificates Issued | 2 days | Percentage |
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| 6 | Matters relating to Bakijai Case | No. of recoveries made | 3 Months | Nos. |
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| 7 | Nazarath Branch (Account Branch) | Disbursement of bills within stipulated time. | 5 days | No. of Days |
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| 8 | Election Branch | 1) Completion of revision process for final publication of Electoral Rolls and 2) Coverage of electors with epic. | Within 3 months | Nos. |
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| 9 | NLUP Cell | No. of inspections undertaken by line departments, percentage of beneficiaries provided final installments and no. of meetings convened. | NA | Nos. |
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| 10 | Bru Cell | 1) Timely updation of all the names of the Brus to be repatriated and already repatriated. 2) Percentage of financial assistance and free ration disbursed | NA | Percentage |
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| 11 | BME | No. of persons enrolled per day | 70 enrolment per day | Nos. |
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GRIEVENT REDRESS MECHANISM
| Sl. No. | Name of the Public Grievance Redress Officer | Helpline Number | | Mobile Number | |
| 1 | Lalzikpuii, SDC | 03892565221 | 9612034469 |
LIST OF STAKEHOLDERS/CLIENTS
| Sl. No. | Stakeholders/Clients |
| 1 | General Public |
| 2 | Students |
| 3 | Natural Calamity Victims |
| 4 | Arms Licence Holder, ILP Licence Holder, etc. |
RESPONSIBILITY CENTRES AND SUBORDINATE ORGANISATIONS
| Sl. No. | Responsibility Centres and Subordinate Organisation | Landline Number | | Mobile Number | Addresss |
| 1 | District Emergency Operation Centre (DEOC) | 03892565220/03892565221 | 9862119866 | DC Office Mamit | |
| 2 | e-District Facilitation Centre | 03892565220/03892565221 | 9862751968 | DC Office Mamit | |
| 3 | NIC | 03892565220/03892565221 | 7085496610 | DC Office Mamit |
INDICATIVE EXPECTATIONS FROM SERVICE RECIPIENTS
| Sl. No. | Indicative Expectation from Service Recipients |
| 1 | Applications/ proposals are to be submitted in the formats prescribed, if any. |
| 2 | Relevant documents/ enclosures (duly attested, where required) if any, are to be submitted along with the application. |
| 3 | Time lines stipulated, if any for completion of formalities for the service delivery are to be adhered to. |
| 4 | Cross‐checking for information/latest position in the matter with concerned Officials before raising a query/grievance. |
