Citizen’s Charter for DC Office, Mamit District (2017)

VISION AND MISSION STATEMENT

VISION

1) Maintenance of law and order
2) Proper coordination between different departments
3) Efficient delivery of public services
4) Coordination between government and the people

MISSION

To provide an efficient and accountable district administration for the people

MAIN SERVICES/TRANSACTION

Sl.

No.

Services / Transaction

Responsible

Person

(Designation)

Email

Mobile

(Phone No.)

Process

Document required

Fees

Category

Mode

Amount

1

Issue of Inner Line Pass

DC

dcmamit1998@gmail.com

9862611635

1) Receipt of application in prescribed format

2) Processing of approval by competent authority

3) Communication of approval

1) Application form as per prescribed format

2) Temporary ILP

3) EPIC of Sponsor and applicant

4) Gaon Panchayat letter of applicant

Rs.200

2

Issue of Arms Licence

DC

dcmamit1998@gmail.com

8731992356

1)Receipt of application in prescribed format

2) Forwarding of application to Home Department for approval

3) Communication of approval

1) Application form as per prescribed format

2) Police Verification letter

3) EPIC of applicant etc

Rs.50 (increase to Rs.500 as per new Arms Rules, 2016)

3

Matters relating to Land and Building

DC

dcmamit1998@gmail.com

9862316318

1) Land acquisition

2) Assessment of damage compensation

3) Assessment of occupied land

4) Fixation and re fixation of fair rent

NA

NA

4

Disaster Management and Rehabilitation

DC

dcmamit1998@gmail.com

9862119866

1) Providing immediate relief to victims in the form of financial assistance / disbursement of silpauline

2) Training of NGOs, Students on disaster management

NA

NA

5

Judicial Matter (Issue of Tribal, Residential and Income Certificates)

DC

dcmamit1998@gmail.com

9862690417

1) Receipt of application in prescribed format

2) Processing of approval by competent authority

3) Communication of approval

1) Birth Certificate of Applicants

2) Letter from concerned VC

3) Epic of Applicant

Rs.30

6

Matters relating to Bakijai Case

SDO(S)

dcmamit1998@gmail.com

9436152550

Serving notice upon debtor for recovery against any arrear or money payable or due to the Govt. or to any scheduled banks.

NA

NA

7

Nazarath Branch (Account Branch)

SDO(S)

dcmamit1998@gmail.com

9436152550

1) Prepares paybills in respect of Officers and Staff of the office.

2) Received bills from public for payment to supplier of stationeries etc.

3) Bill register/A/Roll/Cashbook are maintained and updated everyday

NA

NA

8

Election Branch

EO

dcmamit1998@gmail.com

9436152550

1) Conduct of Elections under the respective Act/Rules/Guidelines issued by ECI as well as SEC.

2) Conduct of revision of Electoral Rolls form time to time.

3) Issue of Epic to all eligible voters

NA

NA

9

NLUP Cell

DC

dcmamit1998@gmail.com

8974559672

Co-ordination with various NLUP line departments, finalizing of beneficiary list etc.

NA

NA

10

Bru Cell

DC

dcmamit1998@gmail.com

9862237347

1) Keeping a record of all the names of the Brus to be repatriated and already repatriated.

2) Disbursement of financial assistance and free ration.

NA

NA

11

Biometric Enrolment

DC

dcmamit1998@gmail.com

9612034469

To collect the biometric and demographic data of residence, store them in a centralized database and issue of 12 digit unique identity number called Aadhaar to each residence

1) Proof of identity documents

2) Proof of address documents

3) Proof of residence documents

4) Proof of DOB documents

NA

SERVICE STANDARD

Sl.

No.

Services/Transaction

Success Indicator

Service Standard

Unit

Data Source

1

Issue of Inner Line Pass

Percentage of ILP Issued within stipulated time

2 days

Percentage

2

Issue of Arms Licence

Percentage of Arms Licence Issued within stipulated time

2 days (after approval from Home Department)

Percentage

3

Matters relating to Land and building

No. of cases disposed

NA

Nos.

4

Disaster Management and Rehabilitation

Updation of DM Plan, Conduct of Mock Drills, Convening of DDMA Meeting and training of Stake Holders.

NA

Nos.

5

Judicial Matter: Issue of Tribal, Residential and Income Certificates

Percentage of Tribal, Residential, Income Certificates Issued

2 days

Percentage

6

Matters relating to Bakijai Case

No. of recoveries made

3 Months

Nos.

7

Nazarath Branch (Account Branch)

Disbursement of bills within stipulated time.

5 days

No. of Days

8

Election Branch

1) Completion of revision process for final publication of Electoral Rolls and

2) Coverage of electors with epic.

Within 3 months

Nos.

9

NLUP Cell

No. of inspections undertaken by line departments, percentage of beneficiaries provided final installments and no. of meetings convened.

NA

Nos.

10

Bru Cell

1) Timely updation of all the names of the Brus to be repatriated and already repatriated.

2) Percentage of financial assistance and free ration disbursed

NA

Percentage

11

BME

No. of persons enrolled per day

70 enrolment per day

Nos.

GRIEVENT REDRESS MECHANISM

Sl.

No.

Name of the Public Grievance Redress Officer

Helpline Number

Email

Mobile Number

1

Lalzikpuii, SDC

03892565221

dcmamit1998@gmail.com

9612034469

LIST OF STAKEHOLDERS/CLIENTS

Sl.

No.

Stakeholders/Clients

1

General Public

2

Students

3

Natural Calamity Victims

4

Arms Licence Holder, ILP Licence Holder, etc.

RESPONSIBILITY CENTRES AND SUBORDINATE ORGANISATIONS

Sl.

No.

Responsibility Centres and Subordinate Organisation

Landline Number

Email

Mobile Number

Addresss

1

District Emergency Operation Centre (DEOC)

03892565220/03892565221

dcmamit1998@gmail.com

9862119866

DC Office Mamit

2

e-District Facilitation Centre

03892565220/03892565221

dcmamit1998@gmail.com

9862751968

DC Office Mamit

3

NIC

03892565220/03892565221

dcmamit1998@gmail.com

7085496610

DC Office Mamit

INDICATIVE EXPECTATIONS FROM SERVICE RECIPIENTS

Sl. No.

Indicative Expectation from Service Recipients

1

Applications/ proposals are to be submitted in the formats prescribed, if any.

2

Relevant documents/ enclosures (duly attested, where required) if any, are to

be submitted along with the application.

3

Time lines stipulated, if any for completion of formalities for the service delivery

are to be adhered to.

4

Cross‐checking for information/latest position in the matter with concerned

Officials before raising a query/grievance.